Products > Frequently Asked Questions: Product

The following are frequently asked questions regarding MXI Xocai product line. The questions are presented on this site as a convenience. If you wish to see the original source page please click here.

Frequently Asked Questions: Product

How many Weight Watchers® Points are your products?

Cookie - 4 Points
Protein Bar - 3 Points
Nugget - 2 Points
XoBiotic - 1 Point
X Power Square - 1 Point
Omega Square - 1 Point
Activ (1 oz) - 1 Point

How do I properly store and handle my chocolate?

Chocolate should be kept off direct contact with floor (stored on pallet /shelving or similar)

Chocolate must be kept cool and dry with storage temp between 55-65 F with low humidity.

Chocolate cases should be properly protected in corrugate shipping cases properly sealed with tape and when on pallets securely wrapped and use of corner board suggested during LTL shipping

Chocolate must not be exposed to direct sunlight and or artificial heat sources (furnace vents)

Chocolate must be stored in pest free areas with proper professional pest control program in place to include rat/mouse traps, pheromone traps for meal moths, bug zappers etc.

Chocolate must be shipped in temp and humidity controlled vehicles (55-65F low humidity).

Chocolate is very sensitive to odors and will absorb any odor from sources in surrounding areas (e.g. fish odor, detergent odor, mint, coffee or other strong flavors).

Chocolate must be properly rotated and sold per the FIFO rule (first in first out)

What Countries are Xoçai™ In?

Xoçai™ products can be shipped or have warehouses in the following countries:

• Australia
• Belgium
• Canada
• Denmark
• Hungary
• Ireland
• Netherlands
• New Zealand
• South Africa
• Sweden
• United Kingdom
• United States

XoBiotic Squares - Is there Milk?

We’ve received a lot of questions about milk as an ingredient in our XoBiotic Squares™. When MXI Corp originally received the descending order of ingredients for the XoBiotic Squares™, provided by our manufacturer, it listed milk as an ingredient. However, as MXI Corp was preparing the XoBiotic Squares™ for international product registrations, we had to provide the percentage of each ingredient in the XoBiotic Squares™ per our manufacturer’s declarations. These manufacturer’s declarations, based upon finished goods, came back with no milk present in the XoBiotic Squares™. MXI Corp inquired as to why originally their descending order of ingredients listed milk. Our manufacturer’s response was that XoBiotic Squares™ were produced on equipment that is also used to manufacture milk chocolate products, therefore we should list milk on our packaging. Had MXI Corp been made aware of this manufacturing disclaimer, as we were preparing the label and box for the XoBiotic Squares™, we would have omitted milk from the descending order of ingredients and added the following “Allergy Info” statement to the XoBiotic Squares™ label, “Contains soy. May contain milk, peanuts, tree nuts, and/or wheat.

Dark chocolate may contain milk protein.” When we produce our next order of labels and boxes, they will will contain this “Allergy Info” statement and milk will not be in the descending order of ingredients. We apologize for the confusion, but we are happy to report that milk is not an ingredient in the XoBiotic Squares™.

Are MXI products Kosher?

The solid chocolate products are all BCK or British Columbia (Canada) Kosher.

Are any of the products Gluten free?

The Nuggets, The X Power Squares™, XoBiotic™ Squares, Omega Squares, and Activ™ are considered Gluten-Free because no ingredient contains gluten. The Powerhouse Cookies and Protein Bars do contain wheat (gluten). The solid chocolate products are, however, produced on the same machines as other products that contain gluten. These machines are cleaned thoroughly after each production, however the allergy must legally include the warning.

Does Xoçai™ contain Oxalates?

Yes, Oxalic acid and oxalates are abundantly present in many foods, including cocoa and chocolate.

Is Xoçai™ certified organic?

No, our chocolate is considered "All Natural" rather than "Organic." Organic ingredients are grown in an environment with controlled variables and many of our ingredients are taken directly from their natural environment.

Do Xoçai™ products contain any genetically modified organisms or products?

All Xoçai™ products are non GMO.

Do any of the Xoçai™ products contain fructose-enriched corn syrup or "High Fructose Corn Syrup?"

We do not use fructose-enriched corn syrup or High Fructose Corn Syrup in our products. We use 100% "Pure Crystalline Fructose" (or natural fruit sugar).

See the complete Wikipedia explanation of Fructose. (Please note this link contains disputes that have even been posted on Wikipedia under health effects that are not accurate because they are confusing Fructose with HFCS (High Fructose Corn Syrup).

Crystalline fructose and high-fructose corn syrup are often mistakenly confused as the same product. The former is simply pure (100%) fructose. The latter is composed of nearly equal amounts of fructose and glucose. Crystalline fructose is held to offer many unique benefits such as improved product texture, taste and stability. Specifically, when combined with other sweeteners and starches, crystalline fructose is said to boost cake height (in baked goods) and mouth-feel of foods and beverages and to produce a pleasing brown surface color and pleasant aroma when baking.[1]

Fructose is often recommended for, and consumed by, people with diabetes mellitus or hyperglycemia, because it does not raise blood glucose or insulin concentrations since it is metabolized without the need of insulin.

Why does it say the products may contain milk or milk protein? I thought your products do not contain milk?

The solid chocolate lines may contain milk because they are manufactured on the same equipment that processes other products that do contain milk. The equipment is sanitized after every production run, however the "may contain milk" statement must legally be present on the label.

The Omega Squares do contain a minute amount of milk as part of the Omega-3 powder; therefore, the allergy warning is present, and are considered Vegetarian only.

The Activ Beverage and the Protein Bars contain milk because one of the natural flavors in the flavor system is derived from cream; therefore, the Activ have the allergy warning, and are considered Vegetarian only. Protein Bars are neither vegan, nor vegetarian.

Soy protein; why do we use it?

SOY PROTEIN
Soy is the protein source found in the protein bar. Excellent source of protein. See article 1 and article 2 for further details on Soy.

There is no Soy Protein added to any other product. The allergen statement shows “May Contain” or “Contains” Soy because SOY is one of the 6 major allergens determined by the FDA and USDA in the 2006 Allergen Label Law that took effect January 1, 2006.  Soy is common ingredient used in the manufacturing process of lecithin and there may be very small amounts used even in a flavoring system. The allergen statement is required for protection of children and adults suffering from severe allergies and should not be considered part of the ingredient declaration. There is no SOY added unnecessarily. This holds true for “Milk” as well. A disclosure is needed because some of our ingredients may contain trace amounts of cream extracts or other milk derivatives.

Is fish collagen in the Xoçai™ Protein bars?

Yes, fish collagen is extremely good for healthy nails, hair, skin, bones, etc.  Our source of fish collagen is from a deep sea bass, and it is 98% protein, obviously a great source of protein.  In fact, there are companies that their entire focus is the health benefits of incorporating fish collagen in the diet.  They also mentioned that fish collagen has been used for decades as an alternative treatment for arthritis and osteoporosis.

Why do we use hydrolyzed fish collagen?

It is used because it’s a good source of healthy protein that works well in the formula.

I don't know why you don't make a smaller bottle for the powder! It seems like such a waste of space!

The reason the bottle is the size and shape it is, is because it not only stores the powder for shipping, it is what holds the final product. You must ADD WATER TO THE BOTTLE (amounts are labeled on the bottle mixing directions), and use the bottle to shake and store the product! You do not need to remove the product and find a container to add the powder and the water together as you would making hot chocolate or other mixers!

Why do I have to store Xoçai™ Activ™ for one year before I can use it?

This a common miss-read. Xoçai™ Activ™ has a "best consumed by" date of one year from time of manufacture. It does not need to be aged for a year before consuming! Because it has no preservatives, once water is added to the dry powder, it must be refrigerated, and then begins a two week best by date.

Does Xoçai™ Activ™ need to have boiled water added to it? Why does it need to be purified?

Purified water refers to bottled water, not boiled water. You can add warm tap water if you so desire, however, to preserve taste, we recommend using warm bottled water.

I've followed the instructions for mixing the powder, but it seems like the product is still quite thick.

Some people like it thick, some people like it a little thinner. If you find it is too potent with the mixing directions, you should mix as directed, remove a cap-full (Drink it! Don't waste it!), add more water, shake it, put back in the fridge. Next shot you take, see if it's a more preferred consistency. If it still seems thick, add a cap-full more of water. We have found that the bitterness of the raw cacao is dulled after diluted a bit, and the sweetness of the berries comes out after refrigeration.

One thing to remember. It's CHOCOLATE! You don't HAVE to you use as directed! If you like it thin add some water, it's OK, we won't tell! If you want to get really fancy, make a smoothly! Add some berries, add some ice, add whatever you want, the antioxidant power is still there!

Enjoy!

How are your products processed?

The processing varies by product. The Activ™ is the least processed product.  It is all-natural; and the cocoa powder is non-alkalized, non-lecithinized, and cold-pressed to remove about 75% of the fat content.  It is the lowest per serving in fat, carbohydrate content, and calories. The Nuggets also contain non-alkalized, non-lecithinized, and cold pressed cocoa powder in the chocolate.  However, the Nuggets contain more fat and sugar (even though the sugar is all-natural). The Omega Squares are made from the same chocolate as the Nuggets; however, we add 200 mg of Omega-3 from a vegetable source. The Protein Bars are made from the same cocoa powder that is used in the Activ™ product, but we include 10 grams of protein to make the product suitable for a meal replacement.

Does Xoçai™ contain caffeine?

Typically, Chocolate Companies have added caffeine to their chocolate, it does not occur naturally in chocolate.  However, one of chocolate’s active ingredients is Theobromine, which occurs only in Cacao. The two stimulants are related and have similar structures, but are very different chemicals with different properties, effects and origins.

Will heat damage the ORAC value of the Xoçai™ Products?

The ORAC value of the Nuggets survives temperatures in excess of 60 degrees Celsius in the molding process.  So, there's no way that even a temperature of 120 degrees Fahrenheit could reduce the ORAC value.  And, everyone has to remember that the taste of Activ™ can change from batch to batch because the berry powders can change in taste from production to production.

Some Chocolate from different countries, have been found to contain heavy metals, does MXI test for or can they assure the purity of their chocolate?

Yes, the chocolate is tested for all metals.  And, the only metal that tests high is iron, and that’s good.

I have received products that say "Sugar" in the ingredient statement. Have we switched to a lower quality refined sugar?

Due to new FDA regulations regarding how sugar can be claimed on labels, as well as keeping consistent with much more stringent overseas packaging regulations, we have switched our ingredients to state "Sugar."